Hossam Sayed Mohamed
Engineering - Administrative - Technical and Design
computer engineer - Network and communications technician
32 years old

code : #4447

Bio
driven IT Help Desk Specialist with over 7 years of experience delivering exceptional technical support across Windows, macOS, and Linux environments. Proven expertise in troubleshooting complex hardware, software, and network issues using industry-leading tools such as ServiceNow, TeamViewer, and Active Directory. Adept at optimizing system performance, managing user accounts, and implementing ITIL-aligned processes that improve incident resolution times by up to 30%. Strong communicator with a customer-focused mindset, skilled in collaborating with cross-functional teams to ensure cybersecurity compliance and maintain 99% uptime for critical business systems. Committed to continuous learning and delivering efficient, scalable IT solutions in fast-paced environments.
Birthdate

1992-08-27

Gender

male

Nationality

Egyptian

Marital Status

single

Religion

Muslim

Country

Outside Saudi Arabia

years of experience

6-10 years

Samples of Creative and Design Work
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