Bio

With a strong foundation in troubleshooting, technical support, and customer service, I am confident in my ability to contribute effectively to any IT team and support the organization's technical infrastructure. In my previous role as an IT Support Specialist at bigforce, I provided end-user support for hardware, software, and networking issues. I consistently resolved technical problems efficiently, maintained high customer satisfaction, and ensured minimal downtime. My experience includes Windows and MacOS environments, Active Directory, ticketing systems like Zendesk and ServiceNow, and basic networking protocols. I take pride in my communication skills, which help me explain technical issues clearly to non-technical users, and my ability to stay calm under pressure. I am proactive in identifying recurring problems and proposing long-term solutions. I am excited about the opportunity to work with any team and contribute to continued success by ensuring a reliable and respo

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