Bio

Ahmed Mostafa El-Feky Egypt | +20 11 198 72 221 | ELFEKY2006@GMAIL.COM | linkedin.com/in/ahmed-el-feky- 26b104197/ Professional Summary Experienced IT System Administrator & Help Desk Lead with 14+ years in IT support, troubleshooting, and network management. Proven ability to optimize system performance, manage technical teams, and ensure high uptime for business operations. Strong background in Windows Server, Active Directory, Networking (TCP/IP), and IT project management. Work Experience Help Desk Section Head | Oriental Weavers International 07/2023 - Present - Led an IT support team to enhance efficiency and issue resolution. - Developed and implemented IT policies to improve service quality. - Provided technical expertise and guidance to troubleshoot complex system issues. System Administrator | Oriental Weavers International 01/2020 - 06/2023 - Managed administrative server tasks, including backups, upgrades, and disaster recovery. - S