Bio

I’m a results-driven Customer Service Manager with a strong background in managing call center operations and improving team performance. Over the years, I’ve gained valuable experience working with leading companies like JAC Appliances and McDonald’s Delivery in the KSA, where I’ve led teams, enhanced customer satisfaction, and implemented strategies that boosted efficiency and loyalty. I’m passionate about leadership and team development. I take pride in coaching my team to reach their highest potential while maintaining high service standards. I’m also skilled in performance analysis, KPI tracking, and process improvement, which has helped me consistently deliver strong results.

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