Bio

Balan Muthuvairavan Application Support Engineer | Incident Management Analyst I am an experienced Application Support Engineer with 8.8 years of expertise in managing and supporting critical business applications. Over the years, I have honed my skills in incident management, troubleshooting, and ensuring smooth operations for large-scale systems. My primary experience lies in supporting Core Banking applications, specifically within the Credit Union sector, where I have successfully resolved complex technical issues, optimized processes, and provided expert-level support to ensure minimal downtime and maximum system efficiency. I am adept at identifying root causes of system failures, collaborating with cross-functional teams, and managing high-priority incidents while maintaining high levels of service and satisfaction. My expertise in incident response, problem management, and proactive monitoring allows me to quickly address and mitigate risks to business operations.