السيرة الذاتية

Versatile IT and operations professional with 9.5 years of progressive experience spanning Helpdesk support, Procurement, Vendor Management, Service Desk leadership, and IT Asset Management. Proven track record of leading cross-functional teams, streamlining service desk operations, optimizing procurement processes, and managing end-to-end IT asset lifecycles. Adept at vendor negotiations, compliance management, SLA adherence, and driving operational efficiency through process automation and data-driven decision-making. Strong communicator and problem-solver with deep expertise in IT support environments, supplier collaboration, and procurement strategy. Proficient in Microsoft Office Suite, with hands-on experience in asset tracking tools, ticketing systems, and vendor portals.